Shipping Policy

At Phosh Food, our meals are prepared fresh to order and delivered chilled to maintain their quality and safety. Please read the information below before placing your order.

1. Delivery Areas

Phosh Food delivers exclusively to mainland Spain — España peninsular.

We offer local delivery within selected areas of the Costa del Sol and refrigerated courier delivery to eligible postcodes throughout mainland Spain.

We do not deliver to:

• Mallorca, Menorca, Ibiza or Formentera
• The Canary Islands
• Ceuta or Melilla
• Portugal

Customers can confirm whether delivery is available by entering their postcode at checkout.

2. Delivery Schedule and Order Deadlines

Deliveries take place on Tuesdays and Thursdays.

• Order before Thursday at 23:59 for Tuesday delivery.
• Order before Sunday at 23:59 for Thursday delivery.

The available delivery date will be confirmed during checkout.

Delivery schedules may occasionally be affected by national or local public holidays. Where this happens, we will communicate any changes as soon as possible.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery service available for your postcode.

4. Meal Preparation

All meals are freshly prepared to order.

Meals are delivered fully cooked and chilled, not hot. They should be placed in the refrigerator immediately upon arrival and reheated according to the instructions on the packaging.

Orders placed after the relevant order deadline will be assigned to the next available production and delivery date.

5. Receiving Your Delivery

Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the order.

If you are unable to receive the delivery personally, please contact us in advance to discuss whether the order can be left in a safe place.

Phosh Food cannot accept responsibility for deterioration caused by:

• An incorrect or incomplete delivery address
• Nobody being available to receive the order
• Failure to collect or refrigerate the meals promptly
• Circumstances outside the reasonable control of Phosh Food or the courier

6. Packaging and Temperature Control

We use refrigerated transport, insulated packaging and sealed meal trays to keep orders chilled during delivery.

Please refrigerate all meals immediately after receiving them.

7. Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us within 24 hours of delivery.

Please include your order number and clear photographs so our team can investigate and resolve the issue.

8. Returns and Cancellations

Because our meals are freshly prepared and perishable, we cannot accept returns or exchanges because of a change of mind.

Order changes and cancellations must be requested before the relevant production deadline. This does not affect the support available for damaged, missing or incorrect orders.

9. Contact

For delivery-related questions, contact us at:

Email: info@phoshfood.com
Phone: +34 682 51 57 53